Privacy policy

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2021).

In this data protection information, we inform you about the most important aspects of data processing in the context of our services.

Contact with us

If you contact us using the form on the website or by email, the data you provide will be stored by us for six months for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

You can reach us using the following contact details:

MetGIS GmbH
Lange Gasse 16/18
1080 Vienna
Phone: +43 1 890 90 32
E-mail: office@metgis.com

Data storage in connection with ordering processes

Orders can be placed with MetGIS either via the webshop or by e-mail.

We would like to point out that in the case of webshop orders, for the purpose of simplifying the purchasing process and for subsequent contract processing, the webshop operator stores the IP data of the connection owner in the form of cookies, as well as the name, address and e-mail address of the buyer. In the case of e-mail orders, only the name, address and e-mail address are stored.

The data provided by you is required to fulfill the contract or to carry out pre-contractual measures. We cannot conclude the contract with you without this data. Data is not transmitted to third parties, with the exception of the transmission of invoice data to our tax consultant to fulfill our tax obligations.

For webshop orders, any credit card number or bank details provided by the customer in connection with the payment process will be processed by our partner, the international payment provider Stripe, Inc. (https://stripe.com). MetGIS GmbH does not have access to this data at any time. Stripe has special software for secure payment processing. After canceling the purchase process, the data stored by us will be deleted.

If a contract is concluded, all data from the contractual relationship will be stored until the expiry of the tax retention period (7 years).

The data name, address, purchased goods and date of purchase are also stored until the expiry of product liability (10 years). Data processing is carried out on the basis of the legal provisions of § 165 para. 3 TKG and Art. 6 para. 1 lit b (necessary for contract fulfillment) of the GDPR.

Cookies

The provider’s websites (www.metgis.com, store.metgis.com) and some subpages use “cookies” to simplify use and the shopping process and to offer additional functions. A cookie is a text file that is copied from a web server to the user’s hard disk. Cookies cannot execute programs or introduce viruses to computers. One of the main purposes of cookies is to support the customer in navigating through the website and to simplify entries. If necessary, previously saved settings can be retrieved so that they can be used more easily by the customer. The customer can accept or reject cookies. This is done via settings in the web browser. The majority of web browsers accept cookies automatically. The customer can also adjust their browser settings for cookies according to their needs. If the customer rejects cookies, they may not be able to make full use of all the interactive features of the purchased product.

Web analysis

Use of Google Analytics

We use Google Analytics to analyze website usage.The data obtained from this is used to optimize our website and advertising measures.

Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).Google processes the website usage data on our behalf and is contractually obliged to take measures to ensure the security and confidentiality of the processed data.

During your visit to the website, the following data, among others, is transmitted to Google

Pages viewed
The achievement of “website goals” (e.g. contact requests)
Your behavior on the pages (e.g. length of stay, clicks, scroll depth)
Your approximate location (country and city)
Your internet address (IP address)
Technical information such as browser, internet provider, end device and screen resolution
Source of origin of your visit (i.e. via which website or advertising medium you came to us)
A randomly generated user ID
No personal data such as name, address or contact details are transmitted to Google Analytics.

This data is transferred to Google servers in the USA. We would like to point out that the same level of data protection cannot be guaranteed in the USA as within the EU.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID with which you can be recognized on future visits to the website.

The recorded data is stored together with the randomly generated user ID, which makes it possible to analyze pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form indefinitely.

If you do not agree with the collection, you can prevent this by installing the browser add-on once to deactivate Google Analytics or by rejecting the cookies via our cookie settings dialog.

Source: traffic3.net

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.